Director, Integrated Service Centre (ISC)
As the Director, Integrated Service Centre (ISC), Harjot will work in partnership with the Director, Application Sustainment to deliver integrated services to the UBC community. A key part of this role is to partner across UBC to deliver on service requirements for the UBC community through a collaborative, inclusive approach.
The Director will co-lead strategy implementation in a “two in a box” model with the Director, Application Sustainment. Both Directors will be accountable for the planning, development, implementation, control, review and delivery of strategy, including ensuring an excellent customer service experience for Students, Faculty and Staff.
The Director will lead, mentor and inspire a team to deliver service excellence, including working with and inspiring their peers and key stakeholders on continuous improvement activities to deliver on UBC goals. This critical work also includes collaboratively creating and sustaining a culture with and for the UBC community that supports UBC’s vision, purpose and values.
Harjot joined UBC in January of 2018 as Director, Payroll and Benefits with the Financial Operations department. He brings with him a wealth of experience in payroll, accounts payable, and procurement services from Simon Fraser University, where he was Associate Director, Financial Operations for five years. He has also worked at ADP as the Manager, Implementation where he provided excellent customer service and business solutions to his clients across Canada.
Harjot’s qualifications include a Master of Business Administration, an undergraduate degree in Business, and over 10 years of experience in a public sector, multi-union environment.
In his spare time, Harjot enjoys playing recreational hockey and going skiing. He volunteers on the executive at both Burnaby Minor Hockey and Metro Ball Hockey and enjoys coaching children in both recreational and competitive ball hockey.
Senior Manager, Application Sustainment
In his role as Senior Manager, Application Sustainment, David will be focused on managing the sustainment of Workday including configuration, data analysis, reporting, and access administration.
David's previous roles at UBC include managing the Integrated Reporting program and the sustainment of the legacy HR & Financial systems. Prior to joining UBC, David had worked as a Management Consultant with Accenture for 13 years within its Information Management global practice. David is also an active member of the Professional Engineers of BC and enjoys staying on top of technology trends.
In his spare time, David enjoys adventure travelling and taking advantage of recreational activities around Vancouver.
Senior Manager, Service Centre
Alice is responsible for the comprehensive strategic leadership and direction for the operations of the Service Desk, including human resources, resource allocation, strategic planning, policy development, and knowledge management. She will also determine the evolving service support requirements and be accountable for optimal user support experience for related ISC products and services.
Alice’s contact centre experience started with 14 years at Roger Communications. Since then Alice has overseen many different support operations in areas such as sales, administration, and contact centres, working with Pacific Blue Cross and LifeLabs/Excelleris. Most recently, she has been involved in the new cannabis industry, where she supported in opening the contact centre for BC Cannabis stores and supported Zenabis Global to build and develop their contact centre team, systems, processes and tools.
In Alice’s spare time, she enjoys keeping her three teenage daughters happy and busy, and loves to stay active and healthy, playing sports such as volleyball, softball, golf, and now learning tennis too!
Senior Manager, Change Management and Communications
In this role, Deirdre will be focused on establishing a strategic change approach for the ISC with specific responsibility for all areas of change management including communications, knowledge management and training.
Deirdre joined the Integrated Renewal Program in 2017 as the Senior Change Management Specialist focusing on the HR/HCM workstream and as a member of the Organizational Change Management (OCM) team. Prior to joining the IRP, Deirdre has worked at UBC for 7+ years as a change and communication lead for a variety of large multi-year projects across the organization including the transformation of Graduate Admissions (eVision/GRASP), implementation of undergraduate Broad Based Admissions (BBA) and she is an established member of UBC's Change Management community of practice. Deirdre brings a wealth of institutional knowledge of UBC and her qualifications include Prosci certification, a graduate and undergraduate degree in Communication and over ten years of experience working in the public sector.
In her spare time Deirdre is an active member of the Vancouver chapter of the Association of Change Management Professionals and she enjoys exploring the oceanside trails near her home in Richmond, travelling to spend time with family across the province and reviving a childhood passion for tap dancing.
Senior Product Manager
As the Senior Product Manager, Henrik is responsible for ensuring the products and services delivered by the ISC continually meet the needs of the UBC community by managing and overseeing the strategic development and implementation of product and service improvements over time.
Henrik has been with UBC since 2019 as a Senior Project Manager, UBC IT leading the integration of the RISe and Blackbaud applications with Workday. Prior to joining UBC, he led product implementation and enhancement initiatives related to Finance, Human Resources and Student Services at Simon Fraser University for 10 years as a senior project and program manager.
In his spare time, Henrik enjoys skiing, bicycling and running, tries to be as engaged as possible in the busy lives and activities of his two teenage sons, and enjoys coaching competitive youth soccer.