Update on ISC Support Services

September 02, 2021

Over the past nine months, the ISC has continued to learn how we can best support the UBC community. Our ongoing work to adapt to evolving needs and to find ways to improve has led us to make some changes. We want to share our progress so far, what’s changing this fall, and upcoming work with you to show how we’re responding to your feedback, and what you can expect from us going forward.


Survey to Gather Feedback on HR / Finance Administrative Processes

May 21, 2021

Now that Workday has been implemented for approximately six months, the Integrated Renewal Program (IRP) and Integrated Service Centre (ISC) will conduct a survey from June 1 – 18 to measure the user experience of six HR / Finance administrative processes that affect a broad group of UBC faculty and staff. 


How is support at UBC changing?

November 02, 2020

Once Workday goes live, the Integrated Service Centre will be your point of contact for Workday related questions, issues, and requests. This means the way you will be supported is changing.


How Will The Integrated Service Centre Support You At Go-Live?

November 02, 2020

Workday is an integrated platform that brings together HR, Finance and eventually Enrolment Services processes under one system. This requires HR, Finance, IT and Enrolment Services to collaborate to sustain Workday. The Integrated Service Centre (ISC) was created to enable that partnership, with a common goal to meet the changing needs of the community through integrated services that support and improve our use of Workday and related products and services.


Catalogue of ISC support services

November 02, 2020

In this article, you will learn about the services the Integrated Service Centre (ISC) will be providing. Stay tuned to the IRP website for more detailed information on how to access support (e.g., contact details, demos on how to use the ServiceNow portal).