The ISC team has a range of skills and specialties. Some members of our department are focused on supporting the UBC community in using Workday, while others help improve Workday at UBC. We work together to share knowledge, problem-solve, and coordinate across multiple streams of work.
Service Desk (Support)
The dedicated support specialists in the ISC Service Desk help UBC employees with Workday questions and issues through Workday support requests and by phone. This team reviews all incoming requests and either finds a solution, or assigns them to the right team or person to help.
Our Service Desk also identifies common issues and works with other teams to create a better Workday experience for the UBC community.
Product and Application Sustainment (System)
Our Workday Product teams focus on how to make Workday work better for UBC through system changes. Each team has a unique area of focus (e.g. Finance, HCM) and they work together to ensure any changes will work across the entire Workday system.
Our Application and Sustainment teams focus on security and access, data and reporting, and quality assurance. Their work includes configuration support (i.e. how to make changes in the system), testing and assessments for Workday releases (CWL required), and other Workday maintenance activities.
All of these teams help drive continuous improvement. They work directly with process owners (e.g. HR) and partners (e.g. IT) to align Workday with UBC policies and make recommendations to improve processes in Workday. They also may work on complex support requests that require their expertise.
Change and Communications
The ISC has a small team that focuses on change management for Workday, including communications (Workday This Week), training, and knowledge resources. Their role is to assess updates to Workday from a community lens, and help the community understand and adapt to changes to the system.