Access the online portal and knowledge base
Search the online knowledge base or submit and track a ticket via UBC’s Self-Service Portal. Our comprehensive self-service, searchable knowledge base will be accessible 24/7. If the answer is not found in the knowledge base, a service ticket can be submitted through the self-service portal. The ISC will respond within 1-2 business days. Resolution time will vary depending on complexity of query.
Connect with an IRP Learning Rover
For support with Workday, connect virtually through Learning Rover Office Hours or reach out to the local faculty/unit Transition Network lead to learn more about how to connect with assigned unit/faculty rover. In the Okanagan? Please connect with local Transition Network lead directly.
Call the ISC
To speak directly to a service representative or if the query is urgent, the ISC can be reached at 604-822-8200 (UBCV) or 250-807-8163 (UBCO).
Hours of operation: Monday-Friday 7:30 a.m. - 5:00 p.m.
Contact the ISC Team