Access the online portal and knowledge base
Search the online knowledge base or submit and track a ticket via UBC’s Self-Service Portal. Our comprehensive self-service, searchable knowledge base is accessible 24/7. If the answer is not found in the knowledge base, a service ticket can be submitted through the self-service portal. Resolution time will vary depending on complexity of query.
Call the ISC
To speak directly to a service representative or if the query is urgent, the ISC can be reached at 604-822-8200 (UBCV) or 250-807-8163 (UBCO).
Hours of operation: Monday-Friday 8:00 a.m. - 5:00 p.m.
Contact the ISC Leadership Team
Harjot Guram, Senior Director, ISC. Email: firstname.lastname@example.org, Phone: 604-822-8700
Laleh Mosadegh, Associate Director, Program Delivery. Email: email@example.com
David Truong, Senior Manager, Application Sustainment. Email: firstname.lastname@example.org Phone: 604-822-2836
Deirdre Brown, Senior Manager, Change Management and Communications. Email: email@example.com Phone: 604-822-4441
Alice Shin, Senior Manager, Service Centre. Email: firstname.lastname@example.org Phone: 604-827-0841
Henrik Agerskov, Senior Product Manager. Email: email@example.com Phone: 236-668-8868
Lani McGill, Manager, HR Product. Email: firstname.lastname@example.org