Access the online portal and knowledge base
Search the online knowledge base or submit and track a ticket via UBC’s Self-Service Portal. Our comprehensive self-service, searchable knowledge base is accessible 24/7. If the answer is not found in the knowledge base, a service ticket can be submitted through the self-service portal. Resolution time will vary depending on complexity of query.
Call the ISC
To speak directly to a service representative or if the query is urgent, the ISC can be reached at 604-822-8200 (UBCV) or 250-807-8163 (UBCO).
Hours of operation: Monday-Friday 8:00 a.m. - 5:00 p.m.
Contact the ISC Leadership Team
Harjot Guram, Senior Director, ISC. Email: firstname.lastname@example.org
Laleh Mosadegh, Associate Director, Program Delivery. Email: email@example.com
Rakhee Raj, Change Management and Communications Senior Manager. Email: firstname.lastname@example.org
Henrik Agerskov, Senior Product Manager. Email: email@example.com
Lani McGill, HR Product Manager. Email: firstname.lastname@example.org
Adveen Dosanjh, Cross-Functional Product Sustainment and Support Manager. Email: email@example.com
Tolu Olonade, Workday Configuration Manager. Email: firstname.lastname@example.org
Girish Ananthanarayana, Delivery Manager. Email: email@example.com
Ananya Naidu, Workday Report & Data Manager. Email: firstname.lastname@example.org
Farhad Deboo, Project Manager. Email: email@example.com
Veekay Padhi, Manager, Service Centre. Email: firstname.lastname@example.org
Aaron Hesketh, Manager, Service Centre. Email: email@example.com