Contact Us

Contacting the ISC

Outside of accessing Workday support or requesting an enhancement to Workday, current UBC employees can also contact the ISC directly. Please reach out to us if:

1. You want to collaborate with us on a Workday-related project or initiative. The ISC welcomes opportunities to collaborate with departments and units across UBC on continuous improvement, learning, and best practices. See our key contacts below for who to contact.
2. You need to escalate a Workday support ticket or issue. If you have an urgent issue or need to quickly follow up on a submitted request, you can contact the ISC Service Centre by phone: 604-822-8200 (UBC Vancouver) or 250-807-8163 (UBC Okanagan). Our phone hours are 8:30 am to 4:30 pm from Monday to Friday (except statutory holidays). Please see Workday support for details on what qualifies as an urgent issue. To escalate an urgent request that you have already submitted, you can also email one of the Service Desk Managers.

Please note: Some Workday support requests are directed to departments outside of the ISC, such as Central HR or Payroll Operations, depending on the nature of the inquiry. In these cases, the ISC can provide you with an update on your request status but cannot resolve your issue.

Key Contacts

Below is a list of contacts by role at the ISC and/or are of Workday. You can reach out to them directly when you want to connect with the ISC but do not need Workday support.