Access the online portal and knowledge base

Search the online knowledge base or submit and track a ticket via UBC’s Self-Service Portal. Our comprehensive self-service, searchable knowledge base is accessible 24/7. If the answer is not found in the knowledge base, a service ticket can be submitted through the self-service portal. Resolution time will vary depending on complexity of query.

Call the ISC

To speak directly to a support specialist or if the query is urgent, the ISC can be reached at 604-822-8200 (UBCV) or 250-807-8163 (UBCO).

Hours of operation: Monday-Friday 8:00 a.m. - 5:00 p.m. Pacific Time Zone.

Contact the ISC Leadership Team

Harjot Guram, Senior Director, ISC. Email:

Laleh Mosadegh, Associate Director, Program Delivery. Email:  

Henrik Agerskov, Senior Product Manager. Email:

Lani McGill, HR Product Manager. Email:

Tim Barr, Finance Product Manager. Email:

Tolu Olonade, Workday Configuration Manager. Email:

Girish Ananthanarayana, Delivery Manager. Email:

Ananya Naidu, Workday Report & Data Manager. Email:

Farhad Deboo, Project Manager. Email:

Rakhee Raj, Change Management and Communications Senior Manager. Email:

Eva Cheung, Manager, Cross-Functional Product Sustainment and Support. Email:

Veekay Padhi, Senior Manager, Service Centre. Email:

Aaron Hesketh, Manager, Service Centre. Email:

Liam Murphy, Manager, Service Centre. Email: