How Will The Integrated Service Centre Support You At Go-Live?

November 02, 2020

Workday is an integrated platform that brings together HR, Finance and eventually Enrolment Services processes under one system. This requires HR, Finance, IT and Enrolment Services to collaborate to sustain Workday. The Integrated Service Centre (ISC) was created to enable that partnership, with a common goal to meet the changing needs of the community through integrated services that support and improve our use of Workday and related products and services.


Catalogue of ISC support services

November 02, 2020

In this article, you will learn about the services the Integrated Service Centre (ISC) will be providing. Stay tuned to the IRP website for more detailed information on how to access support (e.g., contact details, demos on how to use the ServiceNow portal).


Workday is now live and support is available!

November 01, 2020

Workday is launched and the Integrated Service Centre (ISC) is ready and here to help.

The ISC is your point of contact for Workday related questions, issues and requests. If necessary, the ISC can also connect you with other support teams around the university as needed.

You can access ISC support via:


Introducing the ISC Team!

October 30, 2020

Over the last few months, the team has been working hard to prepare for the launch of Workday and its sustaining organization, the Integrated Service Centre (ISC). To enable a successful launch of both Workday and the sustainment organization, we’re excited to announce several new team members that will be joining the ISC between now and January 2021. Since our last update, we’ve welcomed twelve additional new members to the Application Sustainment team and one to our Change & Communications team.


Calvin Liu to join the Integrated Service Centre as Finance Product Manager

September 24, 2020

Calvin Liu will be joining the Integrated Service Centre (ISC) as Finance Product Manager. In this role, Calvin will ensure business and user needs related to Finance within the ISC products and services are identified and prioritized. He will support the enhancement of Finance products, understanding all functionality, features, performance and applicability for UBC. Calvin will partner across the UBC community to prioritize enhancement roadmaps and backlog ensuring alignment with finance strategy, policy and practices.