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Integrated Service Centre

IMPORTANT NOTICE ABOUT TUITION WAIVERS for FACULTY, ACADEMIC EXECUTIVES AND THEIR DEPENDENT CHILDREN

We are currently experiencing technical problems. If you are applying for credit-course Tuition Waivers for yourself or your dependent(s), you will need to use a manual process until the issue is resolved. For details and to learn more please visit https://hr.ubc.ca/benefits/benefit-plan-details/tuition-waivers

If you’ve made an application using the manual application form for Faculty & Faculty Dependent Tuition Waivers, Enrolment Services will be automatically applying a deferral for all tuition waivers made on or after January, 12, 2021 for credit courses until this technical issue is resolved. If you have already contacted Enrolment Services to request a deferral, your request will continue to be processed until January 25, 2021. Please see https://hr.ubc.ca/benefits/benefit-plan-details/tuition-waivers for further detail.

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Introducing the Integrated Service Centre

The Integrated Service Centre (ISC) has been created to support you once Workday goes live for HR and Finance on November 2, 2020.

The ISC will provide faculty and staff with day-to-day support, helping to answer questions about Workday. The ISC team will be able to assist UBC community members with issues such as access, errors, and functionality. The ISC will provide support via:

Search the Workday knowledge base online

Find answers quickly using our searchable knowledge base.

Submit a ticket

Submit and track query status. This will replace current email correspondance.

Speak with a representative

Connect with ISC service representatives for direct support.

604-822-8200 (UBCV)

250-807-8163 (UBCO)

Access Workday Support

The Integrated Service Centre (ISC) offers support with Workday questions, issues, and requests.

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An active CWL account is required to login to Workday – VPN is not.

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Workday This Week

Learn about recent updates and access key resources on Workday

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How Will The Integrated Service Centre Support You At Go-Live?

Catalogue of ISC support services